In-Person vs Telephonic Interpretation: A Case Study from the Perspective of Providers and Interpreters at a Virginia Free Clinic

Lucy Cummins

I am conducting research for my honors anthropology thesis on the opinions of providers and interpreters about in-person and telephonic medical interpretation. My study is based at Health Brigade, a local free clinic, and will consist of in-depth, semi-structured interviews with staff and volunteer providers and interpreters. I hope to better understand with my thesis research how the mode of interpretation impacts the care that patients with limited English proficiency receive and the relationships they have with their providers. Further, I want to compare the experiences of providers and interpreters in a free clinic context with in-person and telephonic interpretation, especially as telephonic interpretation has become so common in light of the COVID-19 pandemic.




Jan French